Frequently Asked Questions

Booking and Pricing Questions?

Click here for online booking where you can view pricing and schedule service at a time convenient for you. You can give us a call at (502) 702-1270 and we are always happy to answer questions and provide estimates. Please leave us a message if we are unable to get to the phone when you call and we will return your call asap. Minimum Service Charge is $125.
How long for my carpets to dry?

The answer depends on airflow, humidity, and type of carpet to a large degree but generally we ask customers to allow atleast 10-12 hours for carpets to dry. Please be sure carpets are dry before moving furniture back onto the carpet.
How long for my upholstery to dry?

Please allow 3-4 hours for upholstery fabric to dry under normal conditions. When treating for pet stains, odors, or heavily trafficed furniture the dry times may increase as more cleaning agent may need to be applied to get the best results.
What can we do to prepare for your arrival?

Please vacuum carpets and pickup or move small items out of the way in rooms that are going to be cleaned if you are able to do so safely.
Are you able to get all the spots and stains out?

We treat spotted areas with professional cleaning solutions and techniques. We are successful most of the time. Rest assured that we will exhaust our wide assortment of spot treatment solutions before we declare a stain permanent.
Insurance, Certifications, Accreditation?"

Yes, Stat Carpet Cleaning is fully insured, we are IICRC certified carpeted cleaners, and a fully accredited business with the BBB.
How Safe are your Cleaning Agents?

We use only the safest and most effective tools, techniques, and solutions to ensure your satisfaction and safety. At Stat Carpet Cleaning we carry a wide assortment of products that allow us to tailor the solution to the job and customer. This allows us to address our customers job needs while providing safe solutions and quality results.
What does "cleaning to the standards" mean?"

In 1992, representatives from the carpet manufacturing, carpet cleaning, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Sool-92 standards. It was agreed that cleaning processes should include the following steps: 1. Pre-vacuum 2. Pre-treat spots, stains, and heavily soiled areas 3. Hot Water Truck Mounted Extraction (Steam Cleaning) 4. A thorough rinse 5. Scotchguard fiber protector (extra charges apply) Cleaning your carpet in accordance with these industry standards will help assure that you get a quality cleaning job.
What days are you open and how can I schedule service?

Stat Carpet Cleaning is Open Monday - Friday 8 am - 7 pm and Saturday 8 am - 4 pm. When scheduling service you can always give us a ring at (502) 702-1270 or book online by using the book online button in the top right hand corner of the screen. With our convenient book online feature you can schedule service weeks or months out if needed.
What is your service area?

We provide service throughout Louisville, KY and the surrounding areas including Shepherdsville, Mt. Washington, Jeffersonville, New Albany, and Clarksville, IN. Please give us a call at (502) 702-1270 with any questions.

BILLING & PRICING

Fair Pricing, Honest Service,

Year Round

Payments Accepted

Cash or Credit Card is our preferred method of payment. We accept all major credit cards including visa, master card, discover, and American Express. For first time customers, we ask for cash or credit card. We accept checks from repeat customers.

Cancellation Policy

Did something come up? We understand emergencies come up and schedules change. Please let us know at your earliest convenience and we will adjust the schedule.

100% Satisfaction Guarantee

We stand behind our work with a 100% Satisfaction Guarantee. If you are dissatisfied with the quality of our work after inspecting it we will make it right or refund your money.